Frequently Asked Questions
What Happens if Carnival Does Not Happen Due to Covid?
If Carnival was not to happen due to COVID-19 all payments will secured until carnival does happen. Please note that no further payments will be taken until carnival is confirmed.
When Is Costume Registration For The New Carnival Year?
Exotic Mas Costume Registration generally takes place in April. Please visit our website and instagram page Exotic.Mas for regular updates on registration time.
How Do I Register to Play with Exotic Mas?
Exotic Mas has a limited number of costumes for open registration. Click on the "Join the Band" page to register your details.
I'm Unable To Collect My Costume ... Can Someone Collect It On My Behalf?
Yes, please contact us on exoticmascustomers@gmail.com to discuss how to authorize another person to collect your costume.
Can I Get a Refund If I No Longer Wish to Partake?
Exotic Mas does not offer refunds due to costume being made to your measurements provided so therefore it is a customized item.
I Have A Comment/Complaint, Who Do I Report To?
Please send any comments/complaints to exoticmascustomers@gmail.com.
When Do I Collect My Costume?
The costume distribution schedule will be emailed to all participants, as well as, posted on our website and social media accounts. Please be reminded that different sections will have different distribution dates.
Can I Keep My Costume After Notting Hill Carnival?
Yes, keeping your costume would be part of the price.
When Do I Need To Pay For My Costume?
Deposits are able to be taken upon registration, which a payment plan will be emailed over. Costumes must be paid in full prior to collection.